PRIVACY POLICY

Alora Med Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including through platforms such as Boulevard.

1. Information We Collect

We collect personal information you voluntarily provide to us, which may include:

Name
Email address
Phone number
Appointment details
Communications with our team
Payment information (if applicable)
Usage data (browser type, device info, pages visited)

2. How We Use Your Information

We may use your information for the following purposes:

To provide services and manage appointments
To send appointment reminders, confirmations, and updates
To communicate promotions, special offers, and feedback requests
To respond to inquiries or support requests
To improve our services and customer experience
For legal, safety, and security purposes

3. Text Messaging via Boulevard

By providing your phone number, you give explicit consent to receive SMS messages from Alora Med Spa through Boulevard. These messages may include:

Appointment confirmations and reminders
Service updates
Promotional messages
Client feedback requests

You can opt out at any time by replying “STOP” to any message. Standard message and data rates may apply.

4. How We Protect Your Data

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes secure storage, access restrictions, and encryption where applicable.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Service providers (e.g., payment processors, scheduling software)
Regulatory authorities, when legally required
Third parties in the event of a business transfer or reorganization

All partners are contractually obligated to protect your data in accordance with applicable laws.

6. Data Retention

We retain your information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track website performance, and understand user behavior. You can disable cookies via your browser settings.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child has submitted personal information to us, please contact us immediately.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Opt out of promotional communications

10. Text Messaging Compliance

We comply with all applicable laws and regulations governing text messaging, including registration with The Campaign Registry (TCR) through Boulevard. We ensure:

Clear opt-in consent
Respect for opt-out requests
Lawful data handling practices

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: info@aloraaesthetics.com
Phone: (270) 906-9349

Address: 941 College St., Bowling Green, KY 42101

Cancellation Agreement: Terms & Conditions

PRIVACY POLICY

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